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post #1 of 8 Old 03-16-2009, 11:04 AM Thread Starter
 
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I was rewiring some things yesterday, and when I started to retighten the connectors on the contactor one of the studs broke. I called Warn and, even though the winch is less than a year old, they say it isn't a warranty issue because it was more than likely over torqued. I asked if I could get parts to repair it, since a new one is around $80, but was told no, the company that Warn get them from doesn't sell parts. He said I could send it in and they could tell if it was from being over torqued, but I'd rather just fix it myself. Not very happy with Warn right now, since there was no way I could over torque it with an open end wrench in the space that I had, let alone get a torque wrench in that spot.

So, does anyone here have a bad contactor they would be willing to part out? It is from a xt3000, and all I need is the blue stud or the top cap off of the contactor the the studs are in. Thanks
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post #2 of 8 Old 03-16-2009, 11:18 AM
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Good Ol' WARN. THat is why I left them....this kind of "help" they offer....

I would call again and ask for a manager. Buying a $600 winch, being less than a year old, you should have SOME kind of assistance from them more than just, "send it in".

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post #3 of 8 Old 03-16-2009, 03:27 PM
 
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I did the same thing when I was installing my winch for the first time. Putting the wires on and the damn stud broke. The next day I called up Warn and told them that I had a torque wrench on it and I wasnt quite to their spec when it broke. They sent out a whole new contactor free of charge. Try calling them back up and trying the same thing telling them that you had a torque wrench on it and it broke. Hope this helps
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post #4 of 8 Old 03-17-2009, 10:25 AM
 
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<div class='quotetop'>QUOTE (Niskibum @ March 16, 2009, 11:04 AM) <{POST_SNAPBACK}></div>
Quote:
I was rewiring some things yesterday, and when I started to retighten the connectors on the contactor one of the studs broke. I called Warn and, even though the winch is less than a year old, they say it isn&#39;t a warranty issue because it was more than likely over torqued. I asked if I could get parts to repair it, since a new one is around $80, but was told no, the company that Warn get them from doesn&#39;t sell parts. He said I could send it in and they could tell if it was from being over torqued, but I&#39;d rather just fix it myself. Not very happy with Warn right now, since there was no way I could over torque it with an open end wrench in the space that I had, let alone get a torque wrench in that spot.

So, does anyone here have a bad contactor they would be willing to part out? It is from a xt3000, and all I need is the blue stud or the top cap off of the contactor the the studs are in. Thanks[/b]
I have a complete contactor from a Warn 2500 that is several years old but was fine when removed.I dont know if it is the same or not? Have any pics of the contactor.
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post #5 of 8 Old 03-18-2009, 07:12 AM Thread Starter
 
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Thanks for checking ktmwoodsman, this is the newer model, and I&#39;d like to stick to it if I can. I think the newer ones are a little better design for being waterproof, and this one is going down behind the winch where it will be exposed to water a lot.
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post #6 of 8 Old 03-19-2009, 02:55 PM
 
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when i first got my winch 2 years ago i was so anxious to get it on i over torqued one of the studs. i called warn and they shipped one out to me right away no questions asked, however they said it was a one time deal, so i couldnt complain since it was completely my fault and they were sending me a new contactor for free. now, about 2 months ago i was getting ready to trade my rincon in for my grizz and i was disassembling my xt25 and i wanted to make sure everything was still working. i hadnt used my winch in a couple months before this and right when i tried to spool it out with the switch the contactor shortened out on me. i called up warn and let them know what happened and 3 days later i had a new contactor at my doorstep...for free...again. warn makes a great product and their customer service is uncomparable which is why im sticking with them for winches and other accesories i may need. JMO

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post #7 of 8 Old 03-19-2009, 03:11 PM
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Glad to hear that someone on here had good luck with Warn.

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post #8 of 8 Old 03-19-2009, 07:06 PM
 
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Look up Warn dealers in your area, I believe you can do it from Warn&#39;s web site. I have had them replace 2 contactors because the coil wires break. The new contactors for the RT series use a thicker coil wire. They say it is waterproof, I compared them to the older ones and could not see any difference. Good luck.

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