Wow, that's quite a story. Really unfortunate about you're brother's finger, man that must hurt!!! I know all about the " work gets done by the few while the many look on" scenario. Sounds like what should be a straight forward job on the brakes gets turned into major cluster due to others incompetence and poor customer service. You did a hell of a job getting it done, and I bet you're brother really, really appreciates it. Have a good holiday season!